Refund policy

Last updated: September 14, 2026

Return period

You have 14 calendar days after receiving your order to request a return, in accordance with Article L221-18 of the French Consumer Code.

Return conditions

The returned item must be complete and in good condition, ideally in its original packaging, accompanied by the receipt or proof of purchase. An item damaged by use beyond a simple trial may result in a deduction from the refund. Return shipping costs are the customer's responsibility, except in the case of a defective or damaged item, or an error on our part.

How to make a return

Notify us at support@catedo.com to receive return instructions.

Items must be returned to the following address:

Return address (Europe logistics warehouse):
Catedo - Returns Department
6 rue de la Closerie
91090 Lisses, France

Non-returnable items

The following items cannot be returned: perishable products, personalized or custom-made products, unsealed hygiene or personal care products. The right of withdrawal applies to all our other items, including those on sale. If you have any questions about a specific item, contact us before placing your order.

Exchanges

To exchange an item, return it under the conditions described above. Once the return is received, place a new order for the item you want.

Damaged package or order error

Inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at support@catedo.com. We assess each situation and provide a solution as quickly as possible.

Refunds

We refund the price of the item and the standard shipping costs of the order to your original payment method within 14 days, upon receipt of the return or proof of shipment. Your bank may require additional time to credit your account.

If 14 days have passed since we received your return without a refund, contact us at support@catedo.com.