Refund policy

Last updated: June 10, 2026

Return Period

You have 14 calendar days after receiving your order to request a return, in accordance with Article L221-18 of the French Consumer Code.

Return Conditions

To be accepted, the returned item must be in its original condition: unused, with tags and in its original packaging, accompanied by the receipt or proof of purchase. Return shipping costs are the customer's responsibility, except in the case of defective, damaged items, or errors on our part.

How to Make a Return

Contact us beforehand at support@catedo.com to initiate your request. Any return made without prior approval will not be accepted.

Once your return is validated, we will provide you with shipping instructions. Items should be returned to the following address:

Return address (European logistics warehouse):
Catedo - Returns Department
6 rue de la Closerie
91090 Lisses, France

Non-Returnable Items

The following items cannot be returned: perishable products, personalized or custom-made products, unsealed hygiene or care products. Promotional items and gift cards are also excluded. For any questions about a specific item, contact us before placing an order.

Exchanges

To exchange an item, return it under the conditions described above. Once the return is accepted, place a new order for the desired item.

Damaged Package or Order Error

Inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at support@catedo.com. We will assess each situation and provide a solution as quickly as possible.

Refunds

Upon receipt and inspection of your return, we will inform you of the decision. If the refund is approved, it will be issued to your original payment method within 14 days. Your bank may require additional time to credit your account.

If 14 days have passed since your return was approved without a refund, contact us at support@catedo.com.