Every answerfor your cat's well-being

Catedo is a French boutique specializing in cat wellness, shipping to France and Belgium from warehouses in Europe. The catalog covers cat trees, automatic litter boxes, water fountains, feeders, and accessories - each product selected according to precise safety and durability criteria. ★★★★★ Rated 4.96/5 by our customers, with French customer service available 7 days a week.

Catedo recommends starting with four concrete criteria: age, size, temperament, and available space. An active cat needs height and scratching posts, while an older cat needs low access and wide platforms. In a multi-cat household, each animal must be able to claim its own area without conflict. Catedo collections are organized by profile to make comparison easier.

The Catedo catalog is designed for all cats and kittens, from the smallest to the largest size. Each product sheet specifies dimensions, load limits, and usage recommendations to help you choose the model suited to your pet.

Catedo ships within 1 business day from Europe. The package arrives in 2 to 6 business days in France and Belgium - an email with a tracking number is sent as soon as it ships.

Catedo delivery is free from 50 euros in France and Belgium. Below this threshold, fees are calculated automatically before payment. No customs fees apply, as all orders ship from Europe.

Catedo sends an email with your tracking number within 1 business day after purchase. Track your package in real time from the tracking page on catedo.com. If the link is not yet active within the first 24 hours, please wait 48 hours.

A modification or cancellation with Catedo is possible within 2 hours of purchase, before the package is prepared. Once shipped by Catedo, you must wait for receipt and go through the return within 14 days. Contact customer service via catedo.com with your order number.

Payment in 3 or 4 installments with no fees is available on catedo.com via Shop Pay on eligible orders - the option appears automatically at checkout. Catedo also accepts Visa, Mastercard, Amex, PayPal, Apple Pay, and Google Pay.

Catedo returns are accepted within 14 days of receipt, with the product complete and in its original packaging. Return shipping costs are your responsibility unless there is a manufacturing defect or an error on Catedo's part. Contact customer service with your order number and photos if the product is defective, before shipping anything back.

Your Catedo refund is initiated within 5 to 10 business days after we receive and inspect the return. Then allow an additional 3 to 5 business days depending on your bank.

All Catedo products are guaranteed against manufacturing defects. Fountains and automatic litter boxes have a specific warranty on the pump and electronic components, as specified on each product page.

Catedo recommends 120 to 150 cm for an adult cat weighing between 3 and 6 kg. For cats over 6 kg, aim for at least 160 cm with platforms of 35 x 35 cm - a tree that is too small will be ignored within a few weeks.

In an apartment, a Catedo cat tree is not an accessory - it is a fundamental wellness equipment. A cat that cannot climb and scratch develops compensatory behaviors: damaged furniture, stress, overeating. The cat tree replicates the vertical territory your cat would have outdoors and concretely protects your home.

For a cat over 6 kg, Catedo recommends three non-negotiable criteria: minimum height of 160 cm, platforms of 35 x 35 cm, and a load capacity per level of at least 15 kg. Floor-to-ceiling models eliminate the risk of tipping over. Check the selection of cat trees for Maine Coon on catedo.com.

A Catedo wall-mounted cat tree is perfectly safe with the appropriate fixings for the wall type. On concrete or brick, 6 mm expansion anchors are sufficient. On drywall, use Molly anchors - standard anchors will not hold under the dynamic weight of a jumping cat. Catedo wall modules come with the fixings and a drilling template.

In a multi-cat household, Catedo recommends at least as many perches as there are cats, at varying heights. For 2 or 3 cats, an XXL tree combined with a few wall modules is the most effective setup. Find the selection of Catedo XXL cat trees on catedo.com.

Yes, a Catedo automatic litter box is equipped with sensors that stop the cycle immediately if the cat enters the box. The mechanism only starts 5 to 15 minutes after use. For cats under 2 kg, check the detection threshold on the Catedo product page.

Catedo recommends a fine clumping litter, mineral or tofu-based, with granules smaller than 3 mm. Avoid silica crystals, long wood shavings, and plant-based pellets that can block the sifting mechanisms. The type of litter approved for each model is specified on the Catedo product page.

A Catedo automatic litter box is designed for a maximum of 1 to 2 cats. For 3 cats or more, two litter boxes are essential. Some models are identified as multi-cat with a waste bin of 12 to 15 liters, compared to 8 liters on standard models.

Catedo advises installing the automatic litter box next to the old one in manual mode for the first few days, without triggering an automatic cycle. Transfer some granules from the old litter into the new box to convey a familiar scent. Activate the cycles gradually from the 4th day and only remove the old litter after 3 days of spontaneous use of the new one.

A Catedo water fountain creates movement that stimulates the desire to drink and can increase water intake by 30 to 50%. Cats naturally avoid stagnant water. This is especially important for cats fed dry food and for those with a history of urinary or kidney issues.

Clean the complete Catedo fountain once a week, including disassembling the pump. Change the water every 2 to 3 days and descale the pump every 3 to 4 weeks in hard water areas - regular maintenance doubles the lifespan of the pump.

Catedo recommends 2 to 2.5 liters for one cat. For two cats, aim for at least 3 liters. For three cats or more, a 4-liter fountain limits refills and reduces tension around the water point.

A Catedo kibble dispenser divides meals into small regular portions, maintains a stable routine during absences, and prevents nighttime awakenings. For overweight cats or those that eat too quickly, dispensing 4 to 6 small meals per day really makes a difference.

Catedo advises leaving the dispenser turned off for 2 to 3 days next to the usual bowl, then triggering a few manual dispensations in your presence. Your cat will associate the sound with the arrival of kibble. After a week, the vast majority of cats wait spontaneously in front of the dispenser at feeding times.

Catedo recommends planning before arrival: a clean litter box, two separate bowls or a fountain, a quiet sleeping area slightly elevated, a stable scratching post, and a closed hiding spot. The scratching post and hiding spot are often underestimated, yet they are fundamental for a cat to feel safe in a new environment.

Catedo reminds that scratching is an irrepressible physiological behavior - the only effective approach is to offer something better. Place a stable sisal scratching post of at least 60 cm exactly where your cat already scratches and reward each use with a treat. A Catedo cat tree with multiple sisal posts is the most durable solution.

All Catedo electronic products comply with current European standards. Use only the original cables, keep them out of reach of cats, and visually check the components once a month. In case of a damaged cable or unusual odor, turn off the device and contact customer service.

Contact Catedo before a purchase if you have any doubt about compatibility, within 2 hours of placing an order to modify it, upon receipt if a package is damaged, or if a product has a defect covered by the warranty. Customer service responds 7 days a week via catedo.com/pages/contact.