Privacy policy

Last updated: June 10, 2026

Catedo.com, published by TRUSTERR LLC (539 W. Commerce #587, Dallas, TX 75208, United States), is responsible for the processing of personal data collected on this site. We are committed to protecting your privacy and processing your data transparently, in accordance with the General Data Protection Regulation (GDPR, EU Regulation 2016/679) and the French Data Protection Act.

1. Data collected

As part of your browsing and purchases on Catedo.com, we may collect the following information:

Contact details: last name, first name, postal address, email address, phone number.

Order data: purchased items, transaction history, returns and exchanges.

Payment data: processed exclusively by our secure providers (Shopify Payments, Stripe). Catedo.com does not store any banking data.

Browsing data: IP address, browser type, pages visited, visit duration, via cookies and analytics tools.

Account data: username, preferences and settings if you create a customer account.

2. Purposes of processing

Your data is used to:

Process and ship your orders, manage your returns and inform you of tracking.

Ensure customer relations and respond to your requests via support@catedo.com.

Improve your shopping experience and personalize displayed content.

Send you commercial communications, only if you have consented.

Prevent fraud and secure transactions.

Comply with our legal and accounting obligations.

3. Legal basis

Each processing operation is based on a specific legal basis: performance of the sales contract for order processing, legal obligation for retention of accounting data, legitimate interest for fraud prevention, and consent for marketing communications and non-essential cookies.

4. Data sharing

Your data is never sold. It may be transmitted to our technical providers strictly within the scope of their tasks: Shopify Inc. (hosting and infrastructure), carriers (delivery), audience analytics tools, and payment providers. These third parties are contractually obligated to protect your data and use it only for the purposes for which it was communicated to them.

5. Data retention

Your data is retained for the time necessary to execute the commercial relationship, plus applicable legal periods. Accounting data is retained for 10 years in accordance with the French Commercial Code. Data for marketing purposes is deleted as soon as you withdraw your consent.

6. Cookies

Catedo.com uses technical cookies necessary for the operation of the site and analytical cookies to measure audience. No third-party advertising cookies are placed without your prior consent. You can manage your preferences at any time from your browser settings or via our consent banner.

7. Your rights

In accordance with the GDPR, you have the following rights regarding your personal data:

Right of access: obtain a copy of the data we hold about you.

Right to rectification: correct inaccurate or incomplete information.

Right to erasure: request the deletion of your data, subject to our legal obligations.

Right to data portability: receive your data in a structured and readable format.

Right to object: object to processing based on our legitimate interest.

Right to restriction: request the temporary suspension of processing.

Right to withdraw consent: at any time, for processing based on consent.

To exercise any of these rights, contact us at support@catedo.com. We process your request within 30 days. If the response is unsatisfactory, you can file a complaint with the CNIL (www.cnil.fr).

8. International transfers

Some data may be processed outside the European Union, notably via Shopify Inc. and its subcontractors. These transfers are governed by the standard contractual clauses approved by the European Commission, guaranteeing an equivalent level of protection.

9. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or disclosure. All transactions are encrypted via the SSL/TLS protocol.

10. Minors

Catedo.com is not intended for persons under 16 years of age. We do not knowingly collect personal data concerning minors. If you are a parent or guardian and believe a minor has transmitted their data to us, contact us immediately.