Track my order

We currently deliver to France and Belgium. Every order is packed with care and shipped from our European partner warehouses.

Your order is shipped within 1 working day from Europe. Delivery then takes 2 to 6 working days depending on your address and the product ordered, in France and Belgium. No customs fees on arrival.

Your order ships within 1 working day, and your tracking number is emailed to you as soon as it leaves. Once the carrier has collected the parcel, tracking can take a few hours to update.

If your parcel arrives damaged, contact our customer service quickly with your order number, a photo of the parcel and a photo of the product concerned. Our team will look into your request and offer a suitable solution.

You have 14 days after delivery to return your order without giving a reason, whether you are in France or Belgium. The refund is issued within 5 working days once the return has been checked.

Return costs may be at the customer's expense, unless we made a mistake, the product is faulty or the parcel arrived damaged. To arrange a return, contact our customer service: our team will tell you what to do.

Yes, shipping is free over €50 in France and Belgium. Below that amount, it costs just €4.99.

As soon as your order ships, you receive an email with your tracking number and a link to follow your parcel in real time. You can also track your order from the Track my order page.

If your order has not arrived within the announced time, first check your parcel's tracking with the number you received by email. If tracking stops moving or something looks wrong, contact our customer service with your order number.

We prepare orders quickly so they can be shipped as fast as possible. If you want to change or cancel your order, contact us as soon as possible after your purchase. If the order has not been packed or shipped yet, we will do our best to take your request into account.

Yes, the return conditions are the same whatever your country. You have 14 days after delivery to return your order, without giving a reason and with no customs fees.